For Clothing and Accessories Sales
Website Clothing and Accessories Returns Policy
If you are not happy with your purchase you may return the item/s to us within 14 days of ordering and we will refund the cost of the item/s (less the freight charge).
Items must be returned in original, saleable condition with tags still attached.
Items must be returned by post to Trendez, Shop S111, Northlands Mall, 55 Main North Road, Christchurch 8052. Please complete and return the refund form which will be sent with your original purchase. The package remains your responsibility until it is received by us for processing. We strongly recommend you use a traceable courier service for your security. Please note that items cannot be returned to our stores outside of Christchurch and the staff at the Christchurch store are not authorised to give refunds if you decide to return your items in person.
The Webshop in Christchurch will endeavor to process your refund immediately upon receipt of the items. Refunds will be credited via your original method of payment and processed by the bank within a few days. We will notify you by e-mail once we have processed your refund.
NOTE: If the items are found to be already worn or damaged, we will not refund and the purchaser will need to pay freight to have them returned to them. We will meet our obligations for faulty goods within the guidelines of the Consumer Guarantees Act.
If you intend to purchase another size, then you are advised to return the goods to us ASAP as we sell out of styles very quickly and you may be disappointed.
For Piercing Jewellery Sales
Piercing Jewellery Sales & Returns Policy
Please choose carefully as Trendez has a strict policy of no returns for refund or credit on any piercing jewellery (for hygeine reasons). We will, of course, meet our obligations under the Consumers Guarantee Act regarding faulty jewellery, however manufacturing standards of piercing jewellery are very high and each item is inspected carefully before being sent.
New Zealand Delivery Only
We use CourierPost or Fastway Couriers, both of whom deliver Monday to Friday from 7am to 5pm or 9am to 5pm for business addresses. All orders are sent by tracked courier and should arrive the day after they are sent. Contact us if you have any concerns about delivery of your order.
A $5.00 freight fee applies to all orders less than $50.00. Orders of $50.00 or more will receive free freight. You will need to be there to sign for the parcel. If you are not home the courier will then leave a card asking you to contact them by phone to arrange your own delivery or pick-up. If you choose a PO Box as your delivery address or request your item be left at your property without a signature being obtained you are doing so at your own risk and accept liability if the parcel goes missing.
You will receive a tracking number by e-mail once your order has been processed, unfortunately we do not deliver overseas.
General Terms & Conditions
Copyright Website & Contents
Time for some heavy stuff, once you’re through with this, you’ll really feel like some retail therapy.
This website is protected by copyright, all information including text, software, photographs and all other content on this site is owned by Trendez Ltd. That means you’re not allowed to use any of the above mentioned content unless you ask us nicely first and we give you written consent.
Our content can not be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied without permission. Sounds pretty bad doesn’t it, but turn that frown upside down because here’s some good news. You are allowed to copy, distribute and download content from this site if it is for your own personal use, just make sure that any content that is used is in its original format, that means no changes please.
If the rules above aren’t followed, then any permission granted will be withdrawn and any downloaded or printed material will have to be destroyed. It would be most helpful if no domestic or international copyright laws are violated and we can all enjoy this site together.
By using this site you are agreeing to the terms and conditions above and agree that Trendez Ltd is not responsible for any and all claims, damages, costs and expenses including attorneys fees arising from or related to the use of this site.