Terms & Conditions

For Piercing Jewellery and Earring Sales

Piercing Jewellery Sales & Returns Policy

Please choose carefully as Trendez has a strict policy of no returns for refund or credit on any piercing jewellery or earrings (for hygiene reasons). We will, of course, meet our obligations under the Consumers Guarantee Act regarding faulty jewellery, however manufacturing standards of piercing jewellery are very high and each item is inspected carefully before being sent.

If a faulty item is to be returned please send to: Trendez (ATTN: Head Office), 663 Colombo Street, Christchurch 8011. Ensure that you include full details as to purchase date, your contact details and what the fault is.

If the product you have ordered is out of stock we will contact you to offer an alternative or a refund.

Delivery

We deliver to both New Zealand and Australia,

We use NZ Post or NZ Couriers, both of whom deliver Monday to Friday from 7am to 5pm or 9am to 5pm for business addresses. All orders are sent via signature-required tracked or authority to leave courier and should arrive the following business day (typically two days for rural addresses).   If you wanted your order sent via non-signature courier please let us know via the ‘Special Instructions’ section when placing your order. Please note: any order sent via non-signature courier satchel is at your own risk.. 

We aim to distribute your order by the next business day or the same day if received before 3pm.  During busy times the courier service can experience delays.  Contact us if you have any concerns about the delivery of your order

For NZ a $5.00 freight fee applies to all orders less than $50.00. Orders of $50.00 or more will receive free freight. You will need to be there to sign for the parcel. If you are not home the courier will then leave a card asking you to contact them by phone to arrange your own delivery or pick-up. If you choose a PO Box as your delivery address or request your item be left at your property without a signature being obtained you are doing so at your own risk and accept liability if the parcel goes missing.

For Australia a freight fee of $20 applies.  Orders are sent via NZ Couriers and take between 7-10 business days.  they require a signature upon delivery.

You will receive a tracking number by e-mail once your order has been processed.

General Terms & Conditions

Copyright Website & Contents

Time for some heavy stuff, once you’re through with this, you’ll really feel like some retail therapy.

This website is protected by copyright, all information including text, software, photographs and all other content on this site is owned by Trendez Ltd. That means you’re not allowed to use any of the above mentioned content unless you ask us nicely first and we give you written consent.

Our content can not be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied without permission. Sounds pretty bad doesn’t it, but turn that frown upside down because here’s some good news. You are allowed to copy, distribute and download content from this site if it is for your own personal use, just make sure that any content that is used is in its original format, that means no changes please.

If the rules above aren’t followed, then any permission granted will be withdrawn and any downloaded or printed material will have to be destroyed. It would be most helpful if no domestic or international copyright laws are violated and we can all enjoy this site together.

Indemnification

By using this site you are agreeing to the terms and conditions above and agree that Trendez Ltd is not responsible for any and all claims, damages, costs and expenses including attorneys fees arising from or related to the use of this site.